Retained HR Services

The Only Retained HR Service That Embeds in Your Team - On Site, On Call and On Your Side

At Pioneer HR, we do things differently.

We’re not just another HR helpline or off-the-shelf provider. Our retained HR services are built around your business with a dedicated HR Business Partner who works on site with you, embedding into your team and culture.

From everyday employee relations to strategic workforce planning, we offer flexible, commercial HR support that scales with your needs. Whether you’re a growing business or an established organisation navigating change, we’re there - on site, on call, and on your side.

No generic advice. No waiting days for a response. Just practical, hands-on HR that helps you lead with confidence and protect your business.

Flexible HR Services That Scale With Your Business

Our HR admin retainer is designed to support small start-ups, or existing HR teams to manage their employee lifecycle from drafting contracts, offers, contract changes, to processing leavers and administering your employee benefits.

HR Admin Support

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A light touch HR support for smaller businesses who need help with their employee issues and to answer HR queries.

We offer advice only, or HR advice and administration as a cost-effective HR solution.

Virtual HR Support

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Our fully outsourced HR model is designed so you have continuity just like you'd have with an in-house team.

With a dedicated HR Business Partner who works on site with you, embedding into your team and culture - on site, on call, and on your side.

On Site HR Support

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HR Director level resource to support your business with a people strategy that drives performance.

Delivering all the benefits of our virtual or on-site HR with additional value and stratefuc focus

Strategic HR Support

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Our Work. Their Words.

Strategic HR Support

“Having Joe as our Chief People Officer on a retained basis has transformed our business. His strategic HR expertise has helped us build a strong people strategy, improve leadership capability, and create a high-performance culture. From talent development to employee engagement, Joe brings deep insight and hands-on support that has directly impacted our growth. The monthly onsite presence means he truly understands our business and works as an integral part of our leadership team. We couldn’t ask for a better HR partner.”

Mark Reynolds - Group Chief Operating Officer

Meet Claire - A Pioneer HR Business Partner

Senior HR Consultant

Claire Battle

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With extensive experience in employee relations, HR compliance, and business partnering, Claire leads our Retained HR Services, working closely with clients as an onsite HR partner. She embeds herself within organisations, providing practical, hands-on HR support that helps businesses navigate challenges, stay compliant, and build high-performing teams.

Claire supports organisations with everyday HR needs and complex employee relations cases, ensuring fair and consistent outcomes while minimising risk. She helps businesses streamline HR processes, implement clear policies, and build a positive workplace culture that supports engagement and retention.

With a focus on HR efficiency and operational excellence, Claire has successfully led initiatives such as policy updates, manager coaching, restructuring projects, and workforce planning to ensure businesses have the right people in the right roles. Her ability to translate HR strategy into practical, real-world solutions makes her a trusted advisor to leadership teams.

Pioneer's Advantage

What sets us apart? It’s simple - we’re not just advisers, we’re part of your team.

On-Site HR Business Partner

We embed directly into your organisation, building relationships, trust, and a real understanding of your culture and challenges.

Commercial
& Practical

We don’t follow a script. We start with your goals and take the most effective route to get you there - always balancing people with performance.

Flexible &
Scalable Support

Whether you need day-to-day support or strategic input, our service flexes as your business grows - no wasted spend, no hidden costs.

Specialist Access, When You Need It

Tap into our experts in Reward, Learning & Development, Organisational Design, and Leadership Coaching.

HR That Delivers Results

We’re proactive, fast-moving, and focused on outcomes. No hand-holding needed - just expert HR that moves your business forward.

Get a Fractional Chief People Officer for your Business

For growing businesses needing strategic HR leadership without the cost of a full-time hire, our Fractional CPO service provides high-level, board-aligned HR strategy to drive business success.

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Let’s Build a Better HR Partnership

Whether you need day-to-day HR support, guidance through complex employee issues, or a strategic partner to help shape your people plan - Pioneer HR is ready to step in and deliver.

With our on-site retained model, you’re not just getting support - you’re getting someone who knows your business, understands your culture, and acts as a true extension of your team.

No long waits. No scripted responses. Just expert HR, delivered the way it should be.

Ready to see the difference? Book a free consultation today.

Use the calendar below to book a meeting with one of our specialists at a time that works for you and find out how we can transform your People function and help your organisation thrive.

020 3394 0555